General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale apply to individual bookings made by the client for their personal needs.
The booking request implies adherence to these terms and conditions and full and unconditional acceptance of their provisions.
The booking request must be made in the name of one of the persons who will stay at Envie de Sud (hereinafter referred to as the “Client”).
The client acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of the reserved rate available on the website.
The client declares that they have the capacity to contract, i.e., they are of legal age and are not under guardianship or curatorship.
The client’s agreement to the general terms and conditions of sale and the terms of the reserved rate occurs at the time of booking; no booking is possible without this agreement.
The payment made at the time of booking, when the reserved rate conditions do not allow modification or cancellation, will hereinafter be called the prepayment.

Article 1: Booking

The booking is deemed confirmed upon validation of the bank details.
The client may book on the Website, individually, and for their personal needs, a limited number of rooms per booking and on a single mobile device. For any booking of more than 4 (four) rooms, the Hotel reserves the right to apply special rate conditions and cancellation policies to the corresponding contracts.
Prior to any booking, the client agrees to complete the requested information on the booking request.
The client certifies the truthfulness and accuracy of the information provided.
The booking procedure notably includes the following steps:

  • Step 1: selection of the room and rate;

  • Step 2: selection, if applicable, of one or more additional services;

  • Step 3: verification of the booking details, total price, applicable terms and conditions of sale, and possible adjustment of the choices (room, rate, additional service);

  • Step 4: entry of the client’s contact details;

  • Step 5: entering credit card details in case of guarantee or prepayment request;

  • Step 6: consultation and acceptance of the general terms and conditions of sale and the terms of the reserved rate before confirming the booking;

  • Step 7: validation of the booking by the client.

The Hotel acknowledges receipt of the client’s booking by sending, without delay, an email to the client at the email address provided, summarizing the contract offer, reserved services, prices, applicable sales conditions related to the selected rate accepted by the client, and the date of booking.

Article 2: Cancellation Conditions

In accordance with Article L. 121-20-4 of the Consumer Code, the client is reminded that they do not have the right of withdrawal provided for in Article L. 121-20 of the Consumer Code.
The terms and conditions of the reserved rate specify the cancellation and/or modification policies of the booking.
Bookings with prepayment cannot be modified and/or canceled. Amounts paid in advance as deposits are non-refundable. This is stated in the terms and conditions of the reserved rate.
When the reserved rate terms allow, cancellations can be made directly with the reservation service by email or phone.
In case of interrupted stay (early departure), the client must also pay for the night of departure. In case of prepayment booking, no refund will be made.
Unless otherwise expressly provided, rooms are available from 3 pm on the day of arrival, and the client must leave the room before 11 am on the day of the end of the booking. Late check-out is possible upon request, subject to room availability and an additional fee.

Article 3: Prices

Prices are indicated in euros. Prices include the VAT applicable on the day of the order, and any change in the VAT rate (10%) will be automatically reflected in the prices shown at the time of invoicing.
The prices indicated include only the services strictly mentioned in the booking. Additional services provided by the hotel during the stay and the tourist tax will be added to the price at invoicing.
The applicable prices are those in effect on the day of booking. Only the price indicated in the booking confirmation is contractual.

Article 4: Payment Terms

Payment for all services will be made directly to the hotel (except for prepayable bookings through providers such as booking.com, Airbnb, and Elloha) at the time of booking, with a deposit payment ranging from 20% to 100% depending on the booking method.

Standard Rate

Deposit*: 20% of the stay amount to be paid at booking, 30% of the amount 60 days before arrival, and the remaining 50% 30 days before arrival.

Cancellation*: free cancellation up to 60 days before arrival; deposits paid will be refunded.

Cancellation less than 30 days before arrival or no-show: all amounts received will be retained.

Stay modification: In case of modification of arrival and/or departure dates, amounts received will be retained.

The client pays deposits by bank transfer. On site, credit card or cash payments are accepted.

Article 5: Relocation

In case of force majeure, exceptional events, or technical problems in the hotel making the client’s stay impossible, the hotel will do its best to find alternative accommodation, preferably in a hotel of the same or higher category. Any additional cost for the room and transfer between the two hotels will be covered by the hotel.

Article 6: Stay at the Hotel

Upon arrival, the client is required to fill in an arrival form. The client will be asked to present an identity document to verify their identity. The hotel reserves the right to cancel the booking if the client does not present an identity document.
The client agrees to use the room reasonably and in accordance with its intended use. Any behavior contrary to good morals or public order may lead the hotelier to ask the client to leave the premises without any compensation or refund if payment has already been made. If no payment has yet been made, the client must pay for the nights consumed before leaving.
The client agrees that the IT resources (WiFi access) provided by the hotel will not be used for illegal purposes. The client must also comply with the internet service provider’s security policy, including usage rules of security means implemented to prevent illegal use and refrain from any act that could undermine their effectiveness.
The client will be held responsible for any damage, degradation, or vandalism caused by their occupation of the premises and/or by participants or staff under their responsibility, including damage resulting from Internet use such as data loss, viruses, or service interruptions.
Smoking or vaping is prohibited inside the hotel and courtyard. Otherwise, the client is subject to a penalty covering the full cleaning and closure of the room.

Article 7: Complaints

Any complaints must be addressed to the hotel or sent by registered mail with acknowledgment of receipt no later than 15 days after departure, under penalty of forfeiture.

Article 8: Liability

Photos shown on the website are non-contractual. Although all efforts are made to ensure photos, graphics, and texts illustrating the hotels give an accurate overview of the accommodation offered, variations may occur due to furniture changes or renovations. The client cannot claim compensation for this.
The hotel cannot be held responsible for failure or poor execution of the booking in cases of force majeure, third-party acts, unforeseeable and insurmountable events, client actions, or those of their partners such as internet outages, website access issues, external intrusion, computer viruses, or unauthorized prepayment by the cardholder’s bank.

Article 9: Privacy and Personal Data Protection

The hotel processes personal data for which it is responsible.
In this context, the hotel collects information regarding the client’s identity, email and/or postal address, phone number, credit card information necessary for payment, and other information related to specific client requirements.
Clients are informed on each personal data collection form whether responses are mandatory or optional by the presence of an asterisk.
In accordance with the French Data Protection Act (Law 78-17 of January 6, 1978, as amended) and the General Data Protection Regulation (GDPR) effective May 25, 2018, clients have the right to access, rectify, and object to personal data processing concerning them.
Clients may also refuse processing, request its limitation, or request deletion (within legal retention periods).
This right can be exercised by simple written request to reservation@enviedesud.com, which will respond to requests.
The purpose of personal data processing corresponds to obligations related to provided services (client management, commercial prospecting, statistics).

Article 10: Applicable Law – Language

These general terms and conditions of sale are governed by French law.
The authoritative language is French. If these terms and conditions are translated into another language, the French version shall prevail in case of dispute, litigation, difficulty interpreting or executing these conditions, or more generally concerning relations between the parties.

Article 11: Evolution/Modification of the General Terms and Conditions of Sale Online

These online general terms and conditions of sale may be modified and/or supplemented at any time. Upon publication online, the new version will automatically apply to all clients.